Cancellation Policy
When you book your appointment at The Nail Bar, we block off the date and time for you. Late cancellations as well as missed appointments, leave gaps in our technicians’ schedules that cannot be filled without timely notice. Lateness may conflict with upcoming appointments. We understand there may be un-foreseen circumstances, so the following is our cancellation policy.
• You can modify your appointment without penalty 10hrs prior to the start of your appointment time. Cancellations with less than 10 hours notice and/or “No-Show” will result in 100% full charge.
• Late arrivals may not be able to receive full scheduled services. Please make sure you arrive in a timely manner so that you may not be subject to receiving reduced services on the date of the event.
• No-Shows or Multiple Last-Minute cancellations will be marked and will not be able to book future appointments with us, unless a pre-payment is processed at the time of booking for entire service(s).
Party Policy
Thank you for your interest in reserving a party at The Nail Bar! We strive to provide a positive and enjoyable experience for our clients and team members. We will require a full payment of each service at the time of booking your event.
When you book your event at The Nail Bar, we block off the date and time for your party. Late cancellations as well as missed appointments, leave gaps in our technicians’ schedules that cannot be filled without timely notice. Lateness may conflict with upcoming appointments. We understand there may be un-foreseen circumstances, so the following is our cancellation policy:
• The Event may be canceled up to 48 hours prior to the start of the Event without penalty.
• Cancellations between 24 and 48 hours will receive a 50% refund of the Booking Deposit or Prepayment made at the time of booking.
• Cancellations with less than 24 hours notice and/or “No-Show” parties will forfeit The Booking Deposit or Prepayment made at the time of booking.
• Last minute cancellations (less than 24 hours) of individual party guests or guests considered a “no-show” on the date of the Event are subject to a forfeiture of the Booking Deposit or Prepayment in the amount of their respective scheduled services.
• Late arrivals may not be able to receive their full scheduled services. Please make sure each of your guests arrive in a timely manner so they may not be subject to receiving reduced services on the date of the Event.
Gift Card Policy
Want to pamper a loved one? Well, look no further! We have gift cards available in-store or online. Our gift cards are non-refundable and not redeemable for cash back.
Lash Policy
Guarantee:
The Lash Bar by NB takes great pride in the quality of our service. If there are any concerns, we will offer a complimentary 30 minute fix within 3 days of your visit.
Refunds:
There are no refunds on services.
Allergies:
If you experience an allergic reaction to any products used during your service, please contact us immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment, a patch test can be administered. Please contact us vie email or phone with this request. *We do not offer refunds for allergic reactions or eye sensitivities.
Booking Policy:
A credit card must be on file to book all appointments. However, you may pay upon arrival. In order to ensure your next visit with us with your desired time and date, we strongly suggest pre-booking your fill appointment right after your service. This is the best way to avoid any additional fees for retention loss/grown out lashes.
Late Policy:
If you are running behind to your appointment, please notify us within our 10 minute grace period. No notification will be deemed as a “no show”. If you are late, we will try our best to make your lashes as full as possible in the remainder of time allotted, your service will still be charged in full. Please keep in mind that we will always do our best to accommodate your session, but will not be held responsible due to lateness.
Cancellation Policy:
Here at The Lash Bar by NB we understand unforeseen circumstances may occur and you may need to cancel an appointment. If an appointment is cancelled or rescheduled within 24 hours, there will be a cancellation fee of 50% charge on your service. If you reschedule, cancel or no show your appointment the day of, you will be charged 100% of your service as a cancellation fee. No further bookings will be made until the balance of your account has been settled. This is to protect your time that is set aside specifically for you and insure your service provider as well.
Sickness | Family Emergency:
If you, or another person in your household has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment. For your safety and that of our staff and other clients, please abstain from coming to your appointment sick. If it is assumed that you are currently sick, we have the right to respectfully decline service until you are healthy again. We understand that a family emergency or an unexpected event may arise. A ONE-time allowance of last minute cancellation or reschedule will be permitted for sickness/emergency situation. The cancellation and no show policy will be in effect after the first offence.
We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment without a nonrefundable full payment of requested service at the time of booking.
Makeup Policy:
Please thoroughly remove all makeup prior to your lash session. Eyes must be clean and oil free upon arrival, otherwise the time spent thoroughly removing your makeup will be deducted from your session and you will still be charged in full. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup. Failure to do so can lead to irritation and infection. Please arrive at least 5 minutes early to use the provided lash cleanser before each session if needed.
Age Policy:
Clients must be at least 16 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation and sign the waiver as well.
Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a service in the lash bar area, we ask that you do not open your eyes to check devices until after your session is complete because our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.
Lash Fill Policies:
1 Week Fill (3-7 days): No more than 80% loss of initial set2
2 Week Fills (8-14 days): No more than 40% loss of initial set
3 Week Fills (15-21 days): No more than 50% loss of initial set
4 Week Fills (22-29 days): No more than 60% loss of initial set
5+ Week Fills (30 days+): You will need a new full set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy. We must remove lashes that are grown out.